A critical workflow kept breaking across teams and tools, with no single owner able to explain why.
Constraint
Multiple teams, multiple systems, partial documentation, no downtime tolerated during investigation.
Action
Mapped the real process from tickets, logs, and interviews. Isolated the failure modes to two hand-off points and produced a prioritised remediation plan.
Outcome
Leadership received a plain-English findings document and a sequenced fix list they acted on the same week.
AI platform enablement
Case 03
Internal tooling
Problem
Team wanted to ship AI-assisted features but lacked the surrounding infrastructure to do it safely or repeatably.
Constraint
Production data sensitivity, cost ceilings, and a small team that could not absorb a long platform build.
Action
Built a pragmatic enablement layer: prompt versioning, evaluation harness, and guardrails wired into existing CI and observability.
Outcome
Team shipped AI features into production with predictable cost, traceable behaviour, and a path to iterate.
When teams hire me
/03
Independent. Fixed price. Time-boxed. One operator, one written deliverable, no slide decks. For founders, COOs, and operations leaders who need clarity before the next decision.
Your process exists in five tools and three people's heads. You need one honest map.
Systems Clarity Review1–2 weeks · fixed price · written deliverable
A workflow keeps breaking and nobody can point to where. You need an investigation, not a workshop.
I write about software, systems thinking, AI, parenting, money, discipline, and the strange comedy of trying to become useful before life sends another invoice.